Serve as the primary point of contact and advocate for assigned customers.
Collaborate with Sales to ensure a seamless customer-focused engagement process.
Build relationships with customer stakeholders up to the C-level executives.
Provide expert guidance on IAM and governance using Saviynt product suite.
Develop and monitor KPIs and conduct regular business reviews.
Proactively prepare for go-lives and product releases to ensure smooth transitions.

🎯 Requirements

Demonstrated knowledge of Identity and Access Management (IAM); cybersecurity/compliance valued.
Hands-on IAM experience and broader security knowledge.
Strong understanding of cloud architecture and on-premises IT landscapes.
Extensive consulting experience implementing IT systems, cloud/identity.
Excellent communication skills: tracking issues, triage, crisis management.
Willingness to travel up to 20% to engage with customers on-site.

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