Senior Customer Success Manager - Corporate/Government (Bilingual)

📋 Description

• Manage key strategic D2L customers and build strong, referenceable relationships
• Develop and manage a Customer Success Plan with goals and risk assessment
• Lead retention initiatives to drive satisfaction and product value
• Drive product adoption and value realization of Brightspace LMS
• Coordinate cross-functional teams and executive reviews with stakeholders
• Serve as a key stakeholder during implementation and transition to support

🎯 Requirements

• 5+ years in Customer Success or Account Management
• Ability to build relationships with senior executives and C-suite
• Experience setting joint strategic goals and measuring outcomes
• Strong cross-functional collaboration across multiple teams
• Excellent communication and analytical skills
• Travel up to 30%; bilingual French is a strong asset

🎁 Benefits

• Impactful work transforming education and the Future of Work
• Flexible work arrangements
• Learning and growth opportunities
• Tuition reimbursement of up to CAD 4,000 through Catch the Wave
• 2 Paid days off for Catch the Wave activities
• Employee wellbeing and retirement planning programs