Related skills
salesforce cybersecurity cyberark customer success management privilege access management📋 Description
- Manage a portfolio of commercial accounts and serve as the primary point of contact.
- Drive onboarding and product adoption, and track customer business objectives and goals.
- Lead regular customer check-ins, track success plans and quarterly reviews.
- Proactively identify at risk accounts to leadership and own a cross functional remediation plan.
- Align cross functionally on upcoming renewals and customer growth.
- Develop, prepare, and nurture customers for advocacy.
🎯 Requirements
- BA/BS degree preferred or equivalent experience
- 7+ years experience as a Customer Success Manager
- Knowledgeable in privilege access management and cybersecurity
- Experience with Privileged Access Service solutions (CyberArk, BeyondTrust, Delinea)
- Experience with complex multi-divisional, multi-geographical customers and exec sponsors
- Salesforce and Customer Success Management platforms
🎁 Benefits
- Competitive salaries
- Meaningful bonus program
- Healthcare insurance
- Pension/retirement matching
- Life insurance
- Employee assistance program
- Time off plans
- Paid company holidays
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