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account management customer success saas retention ai📋 Description
- Guide Upmarket customers through onboarding, adoption, and value-driven success.
- Manage the customer journey strategically across industries and stages.
- Partner with Account Managers to flag at-risk accounts and expansion opportunities.
- Empower customers to become self-sufficient Vanta champions for long-term retention.
- Monitor customer health using Catalyst, Vanta’s CS platform.
- Drive customers to business outcomes on their timelines.
🎯 Requirements
- Have 6+ years of experience in Customer Success at a SaaS company.
- Background in running a strategic book of business.
- Willingness to collaborate with others and drive mutually beneficial outcomes.
- Self-motivated and curious: bias for action and iteration.
- Work effectively in a highly ambiguous, ever-changing environment.
- Experience with hitting retention targets and creating happy, healthy customers.
🎁 Benefits
- Industry-competitive salary and equity.
- Healthcare stipend for you and dependents.
- 16 weeks paid parental leave.
- Health & wellness stipend.
- Remote workspace, internet and device stipend.
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.
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