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account management customer success salesforce saas renewals📋 Description
- Guide mid-market/business customers through their 1Password lifecycle with onboarding and account management.
- Remote opportunity within Canada and the US; travel as needed.
- Guide customers via email, webinars, and sessions; provide prescriptive recommendations.
- Follows defined outreach processes; log customer discussions, requests, and feedback.
- Supports renewal process to ensure satisfaction and retention.
- Collaborate with sales to identify growth opportunities and hand off upsell opportunities.
🎯 Requirements
- 5+ years in revenue roles; 3+ years managing a SaaS/Tech CS book.
- Excellent written and verbal communication; concise, empathetic, engaging.
- Experience helping teams use software to be productive; asks open-ended questions.
- Technically savvy; quick to learn products and translate tech terms.
- Experience working with C-level executives to drive value.
- Experience guiding customers lifecycle via email, webinars, sessions.
🎁 Benefits
- Health benefits
- Maternity and parental leave top-up
- Generous PTO
- RSU program and retirement matching
- Free 1Password account
- Paid volunteer days
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