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account management customer success compliance saas onboarding📋 Description
- Guide Upmarket onboarding, adoption, and value-driven success.
- Strategically manage a diverse customer journey across industries.
- Partner with Account Managers on at-risk accounts and expansion.
- Empower customers to become self-sufficient Vanta champions.
- Monitor health indicators via Catalyst and prioritize your book.
- Drive customer outcomes on timelines as the main contact.
🎯 Requirements
- 6+ years in Customer Success at a SaaS company.
- Experience running a strategic book of business.
- Strong communication skills and critical thinking.
- Empathetic with a proven retention track record.
- Experience hitting retention targets and building happy customers.
- Open to using AI to amplify skills and improve efficiency.
🎁 Benefits
- Healthcare stipend towards health insurance for you and dependents.
- 16 weeks paid Parental Leave for all new parents.
- Health & wellness stipend.
- Remote workspace, internet, and cellphone stipend.
- Commuter benefits for team members who attend the office.
- 20 days of Annual Leave per year.
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