Related skills
salesforce saas stakeholder management webinars gainsight📋 Description
- Guide customers through the 1Password lifecycle with CS best practices.
- Act as customer champion, escalating needs to drive adoption and retention.
- Support revenue retention by enabling tool adoption and growth.
- Collaborate with Onboarding and Account Executives to manage data and feedback.
- Remote UK role; serve customers across SaaS/Tech sectors.
🎯 Requirements
- 4+ years managing a SaaS/Tech book of business in Customer Success.
- Strong written and verbal communication; comfortable presenting.
- Experience helping teams use software to boost productivity and translate terms.
- Collaborate with C-Level executives and diverse stakeholders to drive value.
- Guide customers through lifecycle via email, webinars, and tailored sessions.
- Experience with revenue retention and growth, partnering with Sales on expansions.
🎁 Benefits
- Health benefits and wellness programs.
- Maternity/parental leave top-up.
- Generous PTO policy.
- RSU program and retirement matching.
- Free 1Password account.
- Paid volunteer days and Bonusly recognition.
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