Senior Customer Success Manager (based in Frankfurt)

Added
15 hours ago
Type
Full time
Salary
Salary not provided

Related skills

account management analytics data science ai dataiku

๐Ÿ“‹ Description

  • Actively serves a portfolio of assigned accounts across industries.
  • Understand client use cases and help users achieve goals with Dataiku.
  • Translate business use cases into high ROI solutions.
  • Partner with cross-functional Dataiku teams to ensure customer success.
  • Guide customers to implement Dataiku data science projects from design to production.
  • Implement engagement strategies, including Executive Business Reviews and planning.
  • Leverage customer health analytics to identify expansion opportunities and churn risks.
  • Collaborate with Sales to expand relationships and ensure renewals.

๐ŸŽฏ Requirements

  • Ease in speaking to executives, data scientists, analysts, and IT.
  • 5-15 years in account management or customer success in enterprise software or data science.
  • Strong communication, presentation, listening, and proactivity.
  • Deep knowledge of the data science lifecycle and AI maturity.
  • Change management across onboarding, champion networks, and centers of excellence.

๐ŸŽ Benefits

  • Equal opportunity employer.
  • Inclusive, growth-focused environment.
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