Related skills
saas change management leadership professional services adoptionπ Description
- Post-Sales Strategy: own adoption plan to achieve objectives.
- Post-Sales Account Management: lead end-to-end adoption across teams.
- Value Fluency & Management: advise on delivering value aligned with objectives.
- Operational Excellence: plan workstreams, timelines and milestones.
- Client Engagement: primary client contact; tailor success strategies.
- Executive Relationships: build strategic client relationships.
π― Requirements
- 8+ years in customer success
- Experience with professional services
- SaaS or RPA experience
- Leadership and team-building skills
- Excellent communication and interpersonal skills
- Fluency in English and French
π Benefits
- Flexible/hybrid/remote work options
- Inclusive, diverse workplace
- Reasonable accommodations on request
- Rolling applications; no fixed deadline
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