Senior Customer Success Manager

Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

saas change management leadership professional services adoption

πŸ“‹ Description

  • Post-Sales Strategy: own adoption plan to achieve objectives.
  • Post-Sales Account Management: lead end-to-end adoption across teams.
  • Value Fluency & Management: advise on delivering value aligned with objectives.
  • Operational Excellence: plan workstreams, timelines and milestones.
  • Client Engagement: primary client contact; tailor success strategies.
  • Executive Relationships: build strategic client relationships.

🎯 Requirements

  • 8+ years in customer success
  • Experience with professional services
  • SaaS or RPA experience
  • Leadership and team-building skills
  • Excellent communication and interpersonal skills
  • Fluency in English and French

🎁 Benefits

  • Flexible/hybrid/remote work options
  • Inclusive, diverse workplace
  • Reasonable accommodations on request
  • Rolling applications; no fixed deadline
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