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crm account management customer success saas english📋 Description
- Drive post go‑live adoption to boost retention and growth
- Lead customer enablement with product trainings
- Partner with Solutions Architects on project requirements
- Proactively optimize usage to maximize Algolia value
- Maximize feature adoption to deliver customer value
- Document ROI and track key account metrics
🎯 Requirements
- Fluency in English and Arabic
- French beneficial
- 2-3 years in customer success / account management / SaaS
- Experience managing a portfolio of highly technical product accounts
- Ability to build relationships and communicate across levels
- Excellent presentation, written and verbal communication
🎁 Benefits
- Flexible remote or hybrid work options
- Global presence with offices in Paris, NYC, London, Sydney, Bucharest
- Autonomy and a high-trust environment
- Values-driven culture: GRIT, TRUST, CANDOR, CARE, HUMILITY
- Diversity and collaboration emphasis
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