Senior Customer Success Manager - APAC

📋 Description

• Onboard new customers from sales to activation.
• Identify and mitigate adoption risk across the account team.
• Provide implementation guidance and best practices.
• Prescriptively sell add-ons and new features.
• Build champions and executive sponsorship within accounts.
• Own renewal and expansion forecasting and timing.

🎯 Requirements

• Entrepreneurial and self-motivated.
• Passion for learning and growth.
• Intellectual curiosity.
• Excellent communication.
• Organized and autonomous.
• Highly adaptable.
• Strong sales acumen.
• Natural problem solver.
• Team player.
• 5+ years in customer-facing roles with targets.
• Experience owning renewal process and retention quota.
• Strong discovery and qualification skills; MEDDIC or similar preferred.
• Strong project management; experience keeping teams to timelines.
• Experience with technical products; DevOps space preferred.
• Proactive and reactive CS motions experience.
• Existing technical knowledge about LaunchDarkly.
• Advocate for customers and company; be the voice of the customer.