Manage named accounts for engagement and satisfaction across the lifecycle.
Establish key relationships with customers; conduct regular check-ins to address needs.
Build strong relationships with buyers/influencers to drive value.
Partner with customers to create joint success plans and goals.
Monitor analytics and KPIs to quantify value and improve outcomes.
Drive growth via adoption, upsell, and churn reduction; coordinate teams.

🎯 Requirements

5+ years in customer success; experience in support/sales/business dev a plus.
Excellent communication; build positive relationships and drive success.
Translate customer issues into business or solution requirements.
Trusted advisor to senior executives; build strategic account plans.
Strong organizational skills; set milestones and manage plans.
Solid technical acumen; explain tech benefits; cybersecurity knowledge helps.

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