Senior Customer Success Manager

📋 Description

• Serve as primary contact for advertiser accounts; ensure success and satisfaction.
• Build and maintain long-term client relationships; understand goals.
• Manage end-to-end campaign execution: setup, monitoring, optimization.
• Analyze campaign data to identify trends and improvements.
• Collaborate with internal teams to implement optimizations and troubleshoot issues.
• Develop strategic plans to enhance campaign performance and achieve client KPIs.

🎯 Requirements

• 5+ years in customer success, ad operations, or programmatic management.
• Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem.
• Familiarity with privacy-first measurement (e.g., SKAdNetwork) is a strong plus.
• Proven success in driving client growth, retention, and satisfaction.
• Strong analytical skills; translate data into optimization strategies and insights.
• Self-starter with drive to learn, take initiative, and make impact.

🎁 Benefits

• Medical, Dental, Vision, Disability, Life, and other insurances.
• 401(k) retirement plan with company match.
• Pre-tax FSA plans for Healthcare, Dependent care, and Commuting.
• Fringe Benefits Platform with a $100/month budget.
• 13 paid holidays, unlimited PTO, and 3 Wellness Days.
• Hybrid remote work policy for Greater NY-area; 90-minute commute to NYC three days/wk.