Related skills
salesforce renewals ai gainsight expansion📋 Description
- Manage and grow a portfolio of strategic accounts
- Build trusted relationships with customer stakeholders
- Drive onboarding, adoption, renewals, and expansions
- Use health signals to identify risks and opportunities
- Partner with Sales, Product, and Engineering to advocate for customer needs
🎯 Requirements
- 5+ years in CS, Account Management, or related SaaS
- Proven retention and expansion track record
- Comfortable with renewals and executive conversations
- Strong product acumen; quick to become product expert
- Analytical mindset using health and usage data
- Cross-functional collaboration with Sales, Product, and Eng
- Familiar with Salesforce, Gainsight, Vitally
- Remote-first with high ownership in a fast-moving environment
🎁 Benefits
- Remote-first culture with async-friendly workflows
- Fast-growing product with strong market fit and engaged customer base
- High-autonomy environment with ownership and momentum
- Competitive compensation, meaningful equity, and flexible time off
- Collaborative teammates who care deeply about customers and craft
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