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crm customer success saas e-commerce sms marketing📋 Description
- Drive success for large, high-growth customers on the Postscript platform.
- Build trusted relationships and strategic guidance for growth.
- Collaborate with Sales, Product, and Support to share insights.
- Help customers adopt features and realize ROI from product.
- This is a fully remote role, US or Canada-based.
- Identify opportunities for upsell and renewals with customers.
🎯 Requirements
- 4+ years in SaaS CS or account management.
- 1+ year of sales experience preferred.
- Strong technical aptitude; comfortable with AI-powered tools.
- Deep knowledge of ecommerce, marketing strategies, and trends.
- Curious, proactive, and able to simplify complex problems.
- Excellent written and verbal communication.
🎁 Benefits
- Fully remote work culture; work from anywhere.
- High-growth startup with career growth opportunities.
- Fun, collaborative team passionate about ecommerce.
- Flexible paid time off to recharge and rest.
- Comprehensive health, dental, and vision insurance.
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