Related skills
account management customer success salesforce saas executive engagement📋 Description
- Own a portfolio of enterprise accounts, guiding onboarding, adoption, value realization, and renewal.
- Serve as trusted advisor to customer stakeholders and executives with insights and guidance.
- Partner with Sales to identify expansion, upsell opportunities, and renewals.
- Lead Quarterly Business Reviews, product roadmap sessions, and usage reporting.
- Collaborate cross-functionally to escalate and resolve account risks aligned to customer goals.
- Track health metrics, usage trends, and business outcomes to inform proactive strategies.
🎯 Requirements
- 8+ years of B2B experience in Customer Success, Account Management, Consulting, or related roles in high-growth SaaS companies.
- Proven success in a product-led or consumption-based model with enterprise focus.
- Track record of building and maintaining executive-level relationships.
- Strong written and verbal communication with experience delivering customer-facing presentations.
- Familiarity with Salesforce and customer engagement tools; project management platforms a plus.
- Experience in Contingent Workforce and/or Services Procurement is a plus.
🎁 Benefits
- Fully remote work environment
- Flexible schedule and focus on work-life balance
- Opportunities for continuous learning and personal growth
- Collaborative culture with executive engagement programs
- Work with the AI-powered TDX platform
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