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data analytics customer success salesforce saas gis📋 Description
- Become expert in BlackSky products and services; discuss value propositions.
- Front-line contact for support; handle emails/phone; resolve escalated issues.
- Collaborate cross-functionally to resolve inquiries quickly.
- Oversee customer order progress, cancellations, deliveries.
- Advocate for customers by sharing feedback with Product/Engineering/CSM.
- Onboard and train enterprise customers and their user base.
🎯 Requirements
- Bachelor's degree in a relevant field.
- At least six years in Customer Success, Account Management, or Support.
- Excellent written and English communication.
- Ability to quickly assimilate use of various software apps.
- Flexible to adapt to evolving processes, tech, and apps.
- Thrive working independently and with a positive attitude.
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