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data analytics account management customer success customer engagement saas📋 Description
- Build relationships with Loopio's Enterprise customers via emails, calls and meetings
- Partner with the Customer Enablement Manager for onboarding to nurture
- Partner with customers to develop plans aligned with long-term goals
- Develop strategies to increase engagement, drive growth, reduce churn
- Manage key metrics for retention, growth, and advocacy
- Build engaging success plays, templates, and meeting frameworks
🎯 Requirements
- Impeccable written and oral communication skills
- Strong relationship-building with teams and clients
- Analytical; data-driven decision making
- Highly organized with calendar discipline
- 3+ years in Account Management or Customer Success
- SaaS experience is a plus; RFP proposal experience is a plus
🎁 Benefits
- Remote-first with HQ in Canada and global hub regions
- Work from Canada, UK, or India; remote collaboration
- MacBook, monthly phone and internet subsidy
- Health and wellness benefits from day one
- Townhalls, AMAs, and quarterly celebrations
- Employee Resource Groups and award-winning workplace
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