Related skills
crm customer success gainsight nps nrr📋 Description
- Serve as post-sale face for strategic accounts to onboard and plan value.
- Build and maintain strong stakeholder relationships to enable retention.
- Drive product adoption with stakeholders; tailor strategies to maximize health.
- Manage contract negotiations independently; review terms and multi-year pricing.
- Develop engagement strategies; pursue unengaged customers for upsell.
- Ensure timely delivery of solutions via internal PMs/SEs.
🎯 Requirements
- 3+ years in Account Management/Customer Success in tech.
- English fluency; Portuguese/Spanish a plus.
- Experience with CRM/CSM systems (Gainsight) a plus.
- Bachelor's degree; CSM certification a plus.
- Multitasker in a fast-paced environment with competing priorities.
- Excellent listening; strong written/spoken English.
🎁 Benefits
- Value-driven environment; people come first.
- Global team with offices across Europe and the US.
- Perks include health insurance, bonuses, and flexible benefits.
- Freedom to execute ideas with a supportive team.
- Flexible hours to suit team members.
- Room for personal and career development and training.
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