Senior Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

workforce management b2b saas account management ai erp

πŸ“‹ Description

  • Own top-tier accounts; drive retention and growth (GRR/NRR)
  • Articulate business value; link product usage to outcomes
  • Build forward-looking account strategies; spot risks & expansion
  • Develop product knowledge; leverage internal resources for depth
  • Use AI signals to prioritize high impact work

🎯 Requirements

  • Executive presence; command trust with senior stakeholders
  • Value-oriented; connect usage to business outcomes
  • Experience owning a B2B SaaS portfolio; drive retention & growth
  • Experience in AI-enabled environments; adapt to evolving tools
  • Familiarity with ERP, time tracking, or back office software
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