Related skills
forecasting account management customer success mongodb cross-functional collaboration📋 Description
- Proactively identify risks in highly technical accounts; advise on optimal operational strategies.
- Lead exec-level business reviews; translate insights into outcomes and mutual success plans.
- Drive cross-functional account strategy across Enterprise customers to maximize value and revenue.
- Track progress, forecast outcomes, and spot expansion opportunities with presales.
- Maintain a single source of truth in internal systems; leverage AI to boost engagement.
- Advocate for customers internally; coordinate with Sales, Product, Services, Support.
🎯 Requirements
- Relevant Experience: 7–10+ years in a technical customer-facing role in enterprise software.
- 4+ years accountable for customer health and revenue realization for Enterprise customers.
- Excellent verbal and written skills; able to influence technical and business outcomes from Dev to C-suite.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
🎁 Benefits
- Hybrid working model with flexibility
- Comprehensive benefits and wellness programs
- Growth-focused culture and leadership development
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