Senior Customer Success Manager

Added
4 hours ago
Type
Full time
Salary
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Related skills

forecasting mongodb accountmanagement crossfunctionalcollaboration customersuccess

πŸ“‹ Description

  • Manage a portfolio of Enterprise accounts, driving retention and revenue.
  • Build relationships with senior stakeholders and cross-functional teams.
  • Lead account strategy, forecast, and value realization across regions.
  • Mentor teammates and advocate for customer health.

🎯 Requirements

  • 7-10+ years in technical customer-facing roles.
  • 4+ years owning customer health and revenue for Enterprise accounts.
  • Excellent verbal and written communication; ability to influence executives.
  • Bachelor's degree in CS, STEM, or equivalent.

🎁 Benefits

  • Accommodations for disabilities in application and interview.
  • Fertility and adoption assistance.
  • Generous parental leave policy.
  • Flexible paid time off.
  • 401(k) plan and mental health support.
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