Related skills
crm salesforce cloud mongodb gainsight📋 Description
- Act as strategic advisor on MongoDB best practices and tech strategy
- Guide customers to accelerate time-to-value from MongoDB
- Proactively identify and mitigate technical risks with remediation plans
- Facilitate resolution of high-stakes challenges; expand MongoDB usage
- Collect feedback to inform Product, PS, and Leadership
- Link customers with Product Eng to shape the roadmap
🎯 Requirements
- 7+ years in Customer Success / Technical Account Management / PS
- 4+ years owning health and revenue for Forbes Global 2000 accounts
- Advocate for customers; act as an extension of their team
- Aptitude to learn MongoDB and database concepts
- Fluency in Hebrew and English
- High autonomy; portfolio ownership; escalate to executives as needed
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