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account management customer success mongodb ai enterprise accounts📋 Description
- Advise Enterprise customers to maximize value from MongoDB deployments.
- Drive retention, revenue realization, and long-term advocacy.
- Lead cross-functional resources to hit business goals for portfolios.
- Build relationships with senior stakeholders and regional teams.
- Mentor team members to elevate organizational impact.
- Navigate global account teams to deliver measurable outcomes.
🎯 Requirements
- Relevant Experience: 7-10+ years in a technical customer-facing role.
- Accountability: 4+ years accountable for customer health and revenue for Enterprise.
- Communication: Excellent verbal and written skills across developers to executives.
- Education: Bachelor's degree in Computer Science, STEM, or equivalent.
🎁 Benefits
- Leadership commitment and a culture focused on growth.
- Generous parental leave and fertility/adoption assistance.
- Employee affinity groups and wellbeing programs.
- Comprehensive health benefits and 401(k) options.
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