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account management customer success saas renewals strategic planning📋 Description
- Own portfolio of enterprise customers, driving adoption and ROI.
- Lead renewals and expansions with client executives to hit retention targets.
- Manage interactions to ensure satisfaction and program success.
- Collaborate with client execs, professional services, support, and operations to deliver great customer experiences.
- Proactively mitigate risk across the customer lifecycle.
- Guide strategic customer engagements and align success strategies with company goals.
🎯 Requirements
- Bachelor's degree + 6+ years in customer success, account management, or consulting.
- 6-7+ years in a customer-facing CS or strategic role.
- SaaS experience with Enterprise organizations.
- Operational knowledge of bot automation and contact centers KPIs.
- Strategic discovery to uncover objectives and build value-driven plans.
- Leadership, negotiation, and relationship-building with strong communication.
🎁 Benefits
- Health and mental health support via EAP for you and family.
- Life and salary continuation insurance fully paid by company.
- Medibank Health Insurance up to 80% of premium for you and family.
- Generous parental leave and LP Care Days.
- Employee Stock Program (ESPP) and growth opportunities.
- Remote-first model with offices in Sydney and Melbourne for in-person collaboration.
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