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looker salesforce sql tableau change management📋 Description
- Own a portfolio of enterprise retail accounts; drive adoption, expansions, renewals.
- Advise retail leaders on store ops, change mgmt, and value realization.
- Lead deployments from pilot to scale with cross-functional teams.
- Maintain playbooks and health scoring; forecast account health and capture VOC insights.
- Lead cross-functional escalations across hardware, software, and store ops.
- Quantify ROI and present outcomes to retailer stakeholders.
- Travel up to 30% for onsite store visits and partner meetings.
🎯 Requirements
- 6+ years in CS/Account Management/Consulting for B2B tech.
- Proven exec relationships and renewals experience for strategic accounts.
- Hands-on in-store retail tech (POS, computer vision, smart carts) across locations.
- Experience with complex rollouts: pilots, change mgmt, store ops readiness.
- CRM and success tooling (Salesforce, Gainsight) for health, forecasting, QBRs.
- Bachelor's degree in Business, Engineering, Operations, or related field; or equivalent.
- Willingness to travel up to 30% within North America.
- Experience with AI/ML or computer vision in retail.
🎁 Benefits
- Flexible remote work with Flex First policy.
- Equity grant and annual refresh grants.
- Comprehensive benefits; details via Taste of Instacart.
- Canada: Ontario, Alberta, BC, NS supported for eligible roles.
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