Related skills
salesforce cloud azure aws mongodb📋 Description
- Serve as main point of contact for MongoDB end users.
- Advise customers on MongoDB best practices and tech strategy.
- Guide customers to accelerate time-to-value and deployment health.
- Identify and mitigate technical risks with remediation plans.
- Build and execute account plans to mitigate risk and drive growth.
- Lead executive reviews with C-suite to align on success plans.
🎯 Requirements
- 7+ years in customer success or similar roles for technical products.
- 4+ years accountable for customer health and revenue for Forbes Global 2000 accounts.
- Advocate for customers and act as an extension of their team.
- Strong technical curiosity and ability to learn MongoDB and databases.
- Autonomous with full ownership of portfolios and escalations to executives when needed.
- Entrepreneurial mindset and ability to build new processes.
🎁 Benefits
- Fertility assistance.
- Generous parental leave policy.
- Employee affinity groups.
- Culture focused on wellbeing and professional growth.
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