Senior Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

salesforce aws mongodb google cloud microsoft azure

πŸ“‹ Description

  • Strategic advisor on MongoDB best practices and tech strategy.
  • Guide customers through the journey; accelerate time-to-value.
  • Identify and mitigate technical risks with remediation plans.
  • Resolve high-stakes challenges; identify opportunities to expand usage.
  • Collect feedback to inform Product, PS, Leadership.
  • Link customers with product engineering to shape the roadmap.

🎯 Requirements

  • 7+ years in CS, TAM, PS for a technical product (consumption-based).
  • 4+ years owning health and revenue for Forbes Global 2000 accounts.
  • Advocates for customers; acts as MongoDB extension to their team.
  • Tech-minded; eager to learn MongoDB concepts and databases.
  • Autonomy; own portfolio; escalate to execs as needed.
  • Entrepreneurial mindset; builds new processes for this customer segment.

🎁 Benefits

  • Leadership commitment to employee growth.
  • Employee affinity groups and community.
  • Fertility assistance programs.
  • Generous parental leave policy.
  • Culture of learning and employee benefits.
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