Related skills
account management customer success relationship management social media marketing saas📋 Description
- Lead day-to-day mgmt for high-value customers (Fortune 1000+).
- Build relationships across end users to executives.
- Demonstrate expertise in Hootsuite's products and social trends.
- Onboard customers, lead success reviews, value workshops, check-ins.
- Monitor account health and adoption; guide social strategies.
- Collaborate with AM to identify leads (CSQL) for expansion.
🎯 Requirements
- 5-8 years of customer-facing/account mgmt in SaaS.
- Solid knowledge of social media and social marketing.
- Tech Savvy: quickly learn new tech and explain features.
- Customer-focused; proactively help clients meet needs.
- Collaboration and teamwork; works cross-functionally.
- Open communication; clear written and verbal.
🎁 Benefits
- Step Up: live our guiding principles.
- One Team: safe, valued, empowered.
- Customer Obsessed: focus on customer success.
- Go Fast, Be Agile: speed and simplicity.
- Play to Win: build a profitable company.
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