Senior Customer Success Manager

Added
28 days ago
Type
Full time
Salary
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Related skills

crm salesforce saas excel powerpoint

📋 Description

  • Own the strategy and long-term success of key customer accounts.
  • Act as trusted advisor and strategic partner for customers.
  • Drive product adoption, identify growth opportunities, measurable ROI.
  • Influence expansion and upsell within existing programs.
  • Design and deliver recognition strategies that drive ROI.
  • Collaborate with senior stakeholders to plan programs and success metrics.

🎯 Requirements

  • 5+ years of account management experience in software/SaaS.
  • Strong business acumen and ability to influence decision makers.
  • Formal sales and training through a recognized program.
  • Proficiency with CRMs such as Salesforce or other force.com platforms.
  • Experience with Excel and PowerPoint for reporting.
  • Bachelor’s Degree.

🎁 Benefits

  • Rewards for your impact through our Recognition and Rewards program.
  • Health Benefits and Life Insurance Coverage from day one.
  • Parental Leave Top-up.
  • Employer matched RRSP contributions.
  • Flexible Vacation to recharge.
  • Employee and Family Assistance Program for mental health support.
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