Related skills
databases salesforce cloud mongodb gainsight📋 Description
- Provide strategic guidance on MongoDB best practices and technical strategy
- Guide customers to value; oversee deployment health and adoption
- Proactively mitigate technical risks with remediation plans
- Resolve high-stakes challenges and expand MongoDB usage
- Collect feedback to inform product and go-to-market
- Link customers with Product Engineering to shape roadmaps
🎯 Requirements
- 7+ years in CS/TAM/PS or similar for technical product
- 4+ years owning customer health and revenue for defined portfolio (Forbes Global 2000)
- Advocate for customers; extension of customer's team within MongoDB
- Aptitude and curiosity for MongoDB and databases
- Autonomy; own portfolio; escalate to executive levels when needed
- Entrepreneurial mindset; create new processes to serve this customer segment
- Demonstrated ongoing technical education (MongoDB DBA track, hyperscaler certs)
- Fluency in Portuguese
🎁 Benefits
- Fertility assistance
- Generous parental leave policy
- Employee affinity groups
- Flexible work culture
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!