Senior Customer Success Manager

📋 Description

• Onboard new customers from sales handoff to activation.
• Identify and mitigate adoption risks to prevent churn.
• Provide technical guidance on implementation and best practices.
• Prescriptively sell to expand product adoption and value.
• Build trusted advisor relationships with executives.
• Own renewal and expansion forecasting with cross-functional teams.

🎯 Requirements

• 5+ years in a customer-facing role with targets.
• Experience owning renewals with retention quota.
• Strong discovery/qualification; MEDDIC or similar preferred.
• Strong project management and cross-functional accountability.
• Experience with a technical product; DevOps space preferred.
• Proactive and reactive customer success motions.
• Able to advocate for customers and align with company vision.

🎁 Benefits

• RSUs and comprehensive health, vision, and dental insurance.
• Mental health benefits included.
• Competitive, transparent pay ranges by geographic zone.
• Equal opportunity employer; inclusive culture.