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account management salesforce saas renewals upsell📋 Description
- Maintain revenue by retaining and expanding a book of business.
- Build multi-threaded relationships with your portfolio; be the main contact and advocate.
- Drive upgrade revenue by aligning with customer goals to boost feature adoption.
- Collaborate with Product, Marketing, and Sales to grow the customer base.
🎯 Requirements
- 5+ years in Customer Success in a B2B SaaS company.
- Proven expertise in driving account expansion in large accounts.
- Experience building multi-threaded relationships in assigned accounts.
- Trusted advisor to customers.
- Excellent communication across video, phone, and email.
- Experience in customer success planning.
- Experience with Salesforce.com, CSP, and GSuite or similar tools.
- Strong organizational and time-management skills.
- Thrives in a remote, fast-paced environment.
🎁 Benefits
- Matching 401k
- Medical, dental, and vision benefits
- Dependent health FSA, short/long-term disability, basic and voluntary life insurance
- Unlimited PTO
- Home office allowance
- 12 weeks paid parental leave
- Opportunity to help life-saving products get to market
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