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account management salesforce cloud mongodb database📋 Description
- Act as strategic advisor to customers on MongoDB best practices and tech strategy
- Collect feedback to inform Product, Professional Services, and Leadership
- Bridge customers and product engineering to shape the roadmap
- De-escalate and resolve critical customer issues, including outages or custom solutions
- Build and execute account plans to drive growth across 3+ quarters
- Lead in-person executive business reviews with C-suite and leaders
🎯 Requirements
- 7+ years in Customer Success, Account Management, Client Services or similar
- Advocate for customers; act as extension of their team within MongoDB
- Tech-minded with curiosity to learn MongoDB and databases
- Able to own portfolio autonomously and escalate to execs when needed
- Entrepreneurial mindset; build new processes to serve customers
- Team player; collaborate with Sales, Professional Services
🎁 Benefits
- Employee affinity groups
- Fertility assistance and generous parental leave
- 401(k) retirement plan
- Mental health counseling
- Trans-inclusive health insurance coverage
- Health benefits for eligible employees
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