Related skills
salesforce mongodb gainsight mongodb atlas📋 Description
- Provide guidance on MongoDB best practices and technology strategy
- Act as strategic advisor and owner of customer portfolios
- Bridge customers with product engineering to shape roadmaps
- De-escalate and resolve critical customer issues with exec involvement
- Build and execute multi-quarter account plans to drive growth
- Lead executive reviews with C-suite and technical leaders
🎯 Requirements
- 7+ years in Customer Success, Account Management, or similar roles
- Strong customer advocacy and acting as extension of the customer's team
- Aptitude to learn MongoDB and databases; technical curiosity
- Highly autonomous with ownership of a customer portfolio and decisions
- Entrepreneurial mindset; ability to create new processes
- Team player with ability to collaborate with Sales, Professional Services
🎁 Benefits
- Leadership Commitment guiding decisions and teamwork
- Fertility assistance and generous parental leave policy
- Disability accommodations in application and interview
- Offices worldwide with global opportunities
- Equal opportunities employer
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