Related skills
data analysis customer success project management stakeholder management cross-functional collaboration📋 Description
- Engage with customers via regular calls, business reviews and daily needs
- Monitor adoption metrics to maximize Axon platform usage
- Create success plans for customers and document progress toward goals
- Manage escalations; align multiple internal teams
- Communicate milestones to Sr. Leadership regularly
- Collaborate with marketing and training teams on regular webinars and calls
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years in a customer-facing role; 2+ years with Enterprise clients
- Strong project management skills with a system for tracking requests and issues
- Proven track record leading process improvements in large organizations
- Experience tracking product adoption and engagement via data analysis tools
- Self-motivated, team-oriented and focused on exceeding customer expectations
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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