Related skills
data analysis customer success project management stakeholder management cross-functional collaboration📋 Description
- Engage with customers through regular calls and business reviews
- Monitor adoption metrics to ensure full Axon platform usage
- Create success plans and document progress toward goals
- Manage escalations, coordinating multiple internal teams
- Communicate milestones to senior leadership regularly
- Collaborate with marketing and training teams to run webinars
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years in a customer-facing role with enterprise-level customers
- Strong project management and tracking systems
- Proven track record of leading process improvements in large organizations
- Experience tracking product adoption and customer engagement via data analysis tools
- Exceptional organizational, presentation, and written communication skills
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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