Related skills
data analysis customer success project management cross-functional collaboration enterprise📋 Description
- Engage with your customers through regular calls, business reviews and daily needs
- Monitor and manage adoption metrics to ensure customers use the Axon platform
- Create success plans for customers and track progress toward goals
- Manage escalations as the quarterback for critical issues with cross-team alignment
- Communicate major milestones and updates to Sr. Leadership regularly
- Work with Axon’s marketing and training teams to conduct regular training webinars
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years in a customer-facing role; 2+ years with Enterprise customers
- Strong project management skills with a system for tracking requests and goals
- A proven track record of leading process improvements in large orgs
- Experience tracking product adoption and customer engagement via data analysis
- Self-motivated, team-oriented, and focused on exceeding customer expectations
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!