Related skills
data analysis customer success project management stakeholder management training📋 Description
- Engage with customers via regular calls and reviews
- Monitor adoption metrics to maximize Axon usage
- Create success plans and track progress toward goals
- Manage escalations and align internal teams
- Communicate milestones to senior leadership
- Collaborate with marketing and training for webinars
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years in a customer-facing role with enterprise customers
- Strong PM skills with a system to track requests, issues and plans
- Proven track record of leading process improvements within large organizations
- Experience tracking product adoption and customer engagement via data-analysis tools
- Self-motivated, team-oriented, and focused on exceeding customer expectations
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Learning & Development programs
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