Senior Customer Success Manager

📋 Description

• Provide strategic guidance to customers on MongoDB best practices and tech strategy.
• Gather feedback to inform Product, PS, and Leadership.
• Bridge customers and product engineering to shape roadmaps.
• De-escalate and resolve critical issues; involve execs as needed.
• Build 3+ quarter account plans to mitigate risk and grow.
• Lead exec reviews with the C-suite and key stakeholders.

🎯 Requirements

• 7+ years in Customer Success, Account Management, or similar.
• Advocate for customers; act as extension of their team.
• Strong tech mindset; curiosity about MongoDB and databases.
• Autonomy to own portfolios and escalate with execs when needed.
• Entrepreneurial mindset; build new processes to serve customers.
• Collaborative; partner with Sales, PS, Tech Services, and MDB ecosystem.

🎁 Benefits

• Equity and Employee Stock Purchase Program.
• Flexible PTO and generous parental leave.
• Fertility and adoption assistance.
• 401(k) with company match.
• Mental health resources and comprehensive health benefits.
• Culture programs and affinity groups for wellbeing.