Related skills
data analysis customer success project management stakeholder management training📋 Description
- Engage with customers via calls, reviews, and daily needs
- Monitor adoption metrics to maximize Axon usage
- Create success plans and track progress toward goals
- Manage escalations, coordinating internal teams
- Communicate milestones to Senior Leadership regularly
- Collaborate with marketing/training for webinars and calls
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years in a customer-facing role; 2+ years with enterprise customers
- Strong project management with track record of handling multiple requests and plans
- Proven track record leading process improvements in large organizations
- Experience tracking product adoption and customer engagement via data analysis tools
- Excellent organizational, presentation, and communication skills
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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