Related skills
data analysis customer success project management stakeholder management training📋 Description
- Engage with customers through regular calls, business reviews and daily needs
- Monitor adoption metrics to ensure customers utilize the Axon platform
- Create success plans and document progress toward established goals
- Manage escalations, acting as quarterback for critical issues with internal teams
- Communicate milestones and updates to senior leadership regularly
- Work with marketing and training teams to conduct regular training webinars and calls
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years in a customer-facing role and 2+ years with enterprise customers
- Strong project management skills with a system for tracking requests and plans
- Proven track record of leading process improvements within large organizations
- Experience tracking product adoption and customer engagement via data tools
- Self-motivated, team-oriented and focused on exceeding customer expectations
🎁 Benefits
- 401k with employer match
- Discretionary PTO
- Paid parental leave
- Medical, Dental, Vision plans
- Fitness programs
- Emotional and mental wellness support
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