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customer success salesforce saas renewals gainsight📋 Description
- Drive value for SLED customers by aligning Tanium capabilities to outcomes.
- Build executive relationships to ensure platform adoption and renewals.
- Lead executive business reviews and create long-term Customer Success Plans.
- Collaborate cross-functionally to deploy Tanium across departments.
- Advocate for customers by sharing feedback with product and engineering.
🎯 Requirements
- 7+ years in Customer Success, Account Management, Sales, Renewals, or Services (SaaS preferred)
- Excellent written and verbal communication; strong relationship-building
- Experience with large decentralized State/Local Government or Higher Ed clients; identify risks
- Drive multi-department adoption; conduct executive business reviews
- Experience with Salesforce and Gainsight; create Value Plans; track risks
- Willingness to travel 5-15% within regional territory
🎁 Benefits
- Equity awards; medical, dental, vision coverage
- Family planning benefits; HSA and FSA
- 401(k) with match; life and disability coverage; EAP
- 5 days of volunteer time off (VTO)
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