Senior Customer Success Manager

📋 Description

• Drive client engagement to ensure mutual success
• Own accounts from onboarding to renewal
• Anticipate needs and mitigate risk across the lifecycle
• Build strong executive relationships with decision-makers and influencers
• Drive usage, adoption, and ROI to achieve outcomes
• Provide strategic platform guidance and insights

🎯 Requirements

• BS or BA degree
• 7+ years in customer-facing CS or account mgmt; Enterprise SaaS preferred
• Operational knowledge of bot automation and contact centers KPIs
• Strategic discovery to uncover objectives, articulate value, and build a plan
• Leadership, negotiation and conflict resolution skills
• Ability to travel 25%+

🎁 Benefits

• Medical, dental, and vision insurance
• Wellness resources and EAP
• 401(k) with 4% employer match
• HSA and FSA plans
• Employee Stock Purchase Program (ESPP)
• Flexible PTO, paid holidays, and parental leave