Drive value realization of the Segment platform.
Develop and execute roadmaps for product adoption and satisfaction.
Manage relationships, acting as trusted advisor to execs in Eng, Product, BI, and Marketing.
Build relationships to deepen engagement and unlock expansion.
Partner with Sales on renewals and expansion strategies.
Analyze portfolio to prioritize high-impact risks and opportunities.

🎯 Requirements

5+ years managing enterprise-level customers
7+ years in customer-facing roles (CSM, AM, or consulting)
Experience with Fortune 500 companies or similar large orgs
Excellent communication and presentation skills
Ability to distill technical concepts for non-technical audiences
Bonus: CDPs, ETL, ad- or martech experience

🎁 Benefits

Competitive pay and benefits
Generous time off, parental and wellness leave
Healthcare and retirement savings programs
Opportunity to drive community impact through volunteering

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