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account management salesforce cloud database infrastructure📋 Description
- Be the main contact for MongoDB end users, guiding their success
- Lead cross-functional work with Sales, PS, and Solutions Architects
- Own your customer portfolio autonomously and resolve escalations
- Create and execute multi-quarter account plans for growth
- Lead in-person executive business reviews with C-suite leaders
- Build scalable processes and enablement for the CS program
- Document customer interactions in internal systems (Gainsight, Salesforce)
- Provide product feedback to inform roadmap and strategy
🎯 Requirements
- 7+ years in Customer Success, Account Management, or similar
- Advocate for customers and act as an extension of their team
- Strong technical curiosity about databases, cloud, and MongoDB
- Ability to work autonomously and own portfolio decisions
- Entrepreneurial mindset to build new processes and practices
- Team player with cross-functional collaboration across teams
- Exposure to database, cloud, or infrastructure tech is a plus
🎁 Benefits
- Hybrid work model with Tel Aviv base
- Global offices and growth opportunities
- Competitive compensation and culture
- Employee affinity groups and parental leave policy
- Disability accommodations in application/interview
- MongoDB is an equal opportunity employer
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