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account management customer success salesforce cloud mongodb📋 Description
- Act as strategic advisor and main point of contact for MongoDB customers.
- Own a customer portfolio with autonomy; manage escalations.
- Lead account plans and quarterly growth across your portfolio.
- Lead executive reviews with C-suite and senior stakeholders.
- Collaborate with Sales, Professional Services, Tech Services and product teams.
🎯 Requirements
- 7+ years experience in CS, Account Management or similar.
- Passion for advocating for customers; act as an extension of their team.
- Tech aptitude; learn MongoDB concepts, databases and cloud infra.
- Autonomy to own portfolio and drive outcomes; escalate to executives.
- Entrepreneurial mindset; create new processes to serve customers.
- English and French proficiency required.
🎁 Benefits
- Global culture and leadership commitment.
- Generous parental leave (20 weeks) and benefits.
- Fertility/adoption assistance and RRSP with employer match.
- Mental health support and comprehensive health benefits.
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