Related skills
crm databases salesforce cloud mongodb📋 Description
- Act as strategic advisor on MongoDB best practices and tech strategy
- Lead cross-functional work with Sales, Professional Services, and Solutions Architects
- Build and execute account plans to mitigate risk and drive growth
- De-escalate and resolve critical customer issues while balancing needs
- Lead executive business reviews with C-suite and leaders
- Document interactions in Gainsight and Salesforce
🎯 Requirements
- 7+ years in CS/Account Management or similar roles
- Advocate for customers and act as an extension of their team
- Aptitude and curiosity to learn MongoDB and databases
- Own a customer portfolio with autonomous decisioning
- Entrepreneurial mindset; create new processes
- Team player; collaborates with Sales, Professional Services, Tech Services
- Experience with database, cloud, or infrastructure tech is a plus
🎁 Benefits
- Hybrid role based in Austin, TX or Charlotte, NC
- Work with strategic growth customers
- Competitive base salary and equity
- Generous parental leave and benefits
- Global offices and learning culture
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