Related skills
databases salesforce cloud mongodb infrastructure📋 Description
- Serve as strategic advisor to customers on MongoDB best practices and tech strategy
- Act as main point of contact for MongoDB end users, coordinating across teams
- Collect customer feedback to inform Product, Professional Services, and Leadership
- Link between customers and product engineering to develop new solutions and roadmap
- De-escalate and resolve critical customer issues; escalate to executives when needed
- Build and execute account plans to mitigate risk and drive growth
🎯 Requirements
- 7+ years experience in Customer Success, Account Management, or similar
- Strong customer advocacy; acts as an extension of the customer's team within MongoDB
- Tech-savvy with willingness to learn MongoDB concepts
- Autonomous with ownership of a customer portfolio; knows when to escalate to exec
- Entrepreneurial mindset; ability to create new processes
- Team player; collaborates with Sales, Professional Services, Tech Services and MDB ecosystem
🎁 Benefits
- Equity and participation in stock purchase program
- Flexible paid time off
- 20 weeks parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health resources
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