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account management customer success salesforce cloud mongodb📋 Description
- Advise customers on MongoDB best practices and tech strategy; run enablement sessions.
- Help optimize customers' tech environment and spend; recommend features.
- Develop and execute account plans to mitigate risk and drive 3+ quarters of growth.
- Lead in-person executive business reviews with customers’ C-suite and tech leaders.
- De-escalate and resolve critical issues; navigate outages and custom MongoDB solutions.
- Collaborate with Sales, Professional Services, Tech Services, and MDB teams.
🎯 Requirements
- 7+ years in Customer Success, Account Management, or similar.
- Advocate for customers; act as extension of their MongoDB team.
- Tech-oriented with aptitude to learn databases and MongoDB concepts.
- Autonomy to own portfolios and decide on executive involvement.
- Entrepreneurial mindset; build new processes as needed.
- Strong collaboration with Sales, Professional Services, Tech Services and MDB ecosystem.
🎁 Benefits
- Equity opportunities and employee stock purchase program.
- Flexible paid time off.
- 20 weeks parental leave.
- Fertility and adoption assistance.
- 401(k) retirement plan.
- Health benefits and mental health resources.
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